Back to overview
Downtime

Issues with authentication and using the app

Jun 12, 2025 at 06:42pm UTC
Affected services
Superdense App

Resolved
Jun 12, 2025 at 09:30pm UTC

All systems have been restored, and the app is working normally again. Thank you for your patience and understanding during the downtime.

Updated
Jun 12, 2025 at 08:02pm UTC

The app appears to be working properly in certain areas, such as Western Europe. Although the Firebase status page hasn’t confirmed the issue is fixed yet, you can go ahead and try it. We will close the incident once Firebase confirms the problem is resolved and our tests verify that Superdense is functioning correctly. Thanks!

Updated
Jun 12, 2025 at 06:59pm UTC

The reason for the app outage has been found. Our app operates on Google’s Firebase platform, which is currently facing problems, as indicated on their status page: https://status.firebase.google.com/. We anticipate the app will restore itself once Firebase is back online. In the meantime, we’ll keep an eye on the situation and performance until it’s fixed. We appreciate your patience during this downtime and hope to update you with good news shortly.

Updated
Jun 12, 2025 at 06:52pm UTC

As we work to identify the cause of the problem, public pages continue to function normally. If you activated it without setting a password, it remains accessible.

Created
Jun 12, 2025 at 06:42pm UTC

Currently, the app is facing some problems. Our team is looking into it, and we’ll share updates here as soon as they’re available.